Shipping & Returns

60-Day Return Policy

Items purchased on Billiards Direct are eligible for a full refund for up to 60 days from the original date of purchase.

Item(s) must be returned in their original, working, and un-damaged condition, with all associated accessories and original packaging included.

Billiard Gloves must be returned in “like-new” condition; we can not accept gloves for return if they show signs of dirt, or chalk, and the glove fabric must not be stretched out.

Any customization or alterations to your item (examples: pool cue wrap changes, pool cue tip upgrades) are not refundable.

How To Return an Item

Email us at Returns@BilliardsDirect.com to begin the return process.

Once we have confirmed your return request, please carefully pack and ship your item to us at the address below:

Billiards Direct8223 La Mesa BlvdLa Mesa, CA, 91942 You MUST USE new packaging to send us your return; the original USPS / UPS box which we shipped to you can not withstand additional re-packaging & transit.  Cynergy Product Returns: the original, rectangular Cuetec box must be included with your return, and the box itself must be in re-sellable condition.  USPS and UPS both provide free, triangular mailing tubes for their customers.

After we have received and inspected the return, we will issue the refund back to the original payment method.

Excluded Shipping Areas

If a desired shipping address is listed as a warehouse, industrial lot, or other non-residential area, Billiards Direct reserves the right to require additional verification from the purchaser.

If no positive confirmation of address can be made, then the order may be canceled at the discretion of Billiards Direct.

Additional Terms & Conditions

Billiards Direct reserves the right to cancel any order, and/or void the 60-Day Return Policy, if there is evidence of abuse or mishandling of the returned item, or in the event that a customer has multiple, consecutive product returns within a given time window.

Labor and Shipping Charges are non-refundable.

If your order originally qualified for free-shipping, then we will deduct the dollar amount of the initial shipment cost from your refund amount.

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