60-Day Return Policy
Items purchased on Billiards Direct are eligible for a full refund for up to 60 days from the original date of purchase.
Item(s) must be returned in their original, working, and un-damaged condition, with all associated accessories and original packaging included.
Billiard Gloves must be returned in “like-new” condition; we can not accept gloves for return if they show signs of dirt, or chalk, and the glove fabric must not be stretched out.
All “Limited Edition” items and “Special Edition” items are non-refundable.
All shipping charges are non-refundable.
Refunds on Customization
Any customization or alterations to your item are non-refundable (examples: pool cue wrap changes, pool cue tip upgrades)
If you added a pool cue tip upgrade (which is any tip other than what comes standard on the cue), then we will charge a re-tip fee, which is deducted from your refund amount.
The re-tip fee is equal to the original amount of the tip-upgrade cost, when originally purchasing the pool cue.
For example: if you purchased a $500 cue, and added a $30 tip-upgrade, then your refund amount for that cue would be $440.
$500 is the item’s purchase price, minus the original $30 tip-upgrade fee, and minus the $30 retip fee for re-installing the shaft’s original tip.
Our re-tip fee covers our cost for removing the custom cue tip from your returned shaft, and then re-tipping the shaft with the shaft’s original cue tip type.
How To Return an Item
Email us at Returns@BilliardsDirect.com to begin the return process.
Once we have confirmed your return request, please carefully pack and ship your item to us at the address below:
Billiards Direct, 8223 La Mesa Blvd, La Mesa, CA, 91942
You MUST USE new packaging to send us your return; the original USPS / UPS box which we shipped to you can not withstand additional re-packaging & transit.
Cynergy Product Returns: the original, rectangular Cuetec box must be included with your return, and the box itself must be in re-sellable condition. USPS and UPS both provide free, triangular mailing tubes for their customers.
After we have received and inspected the return, we will issue the refund back to the original payment method.
Excluded Shipping Areas
If a desired shipping address is listed as a warehouse, package-forwarding service, industrial lot, or other non-residential area, Billiards Direct reserves the right to cancel the order.
Free Shipping areas constitute only the contiguous United States of America, which are all 48 states, excluding Alaska and Hawaii.
Additional Terms & Conditions
Billiards Direct reserves the right to cancel any order, and/or void the 60-Day Return Policy, if there is evidence of abuse or mishandling of the returned item, or in the event that a customer has multiple, consecutive product returns within a given time window.
Labor and Shipping Charges are non-refundable.
If your order originally qualified for Free Shipping, then we will deduct the dollar amount of our initial shipment cost from your refund amount.
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