Shipping & Returns

60-Day Return Policy

Items purchased on Billiards Direct are eligible for a full refund for up to 60 days from the original date of purchase.

Item(s) must be returned in their original, working and un-damaged condition, with all associated accessories and packaging included.

Any customizations or alterations to your item (examples: pool cue wrap changes, pool cue tip upgrades) are not refundable.

Billiards Direct reserves the right to cancel any order, and/or void the 60-Day Return Policy, if there is evidence of abuse or mishandling of the returned item, or in the event that a customer has multiple, consecutive product returns within a given time window. 

Labor and Shipping Charges are non-refundable.

How To Return an Item

Email us at Returns@BilliardsDirect.com to begin the return process.

Once we have confirmed your return request, please carefully pack and ship your item to us at the address below:

Billiards Direct
8223 La Mesa Blvd
La Mesa, CA, 91942
 
Use brand new packaging materials to ship us your product; DO NOT use the existing packaging that we shipped you, as it may not withstand additional re-packaging & transit. 
 
USPS and UPS both provide free, triangular mailing tubes for their customers.

After we have received and inspected the return, we will issue the refund back to the original payment method.

Excluded Shipping Areas

If a desired shipping address is listed as a warehouse, industrial lot, or other non-residential area, Billiards Direct reserves the right to require additional verification from the purchaser.

If no positive confirmation of address can be made, then the order may be canceled at the discretion of Billiards Direct.